Technology Support and Maintenance Maintenance Support Services

Where can you go for one powerful solution for all your new and legacy technical support needs?

Technology Support and Maintenance Services cover every aspect of IT infrastructure support, from installations to complete maintenance services. We’ll shoulder the day-to-day responsibility of managing your distributed computing environments. And we’ll be your single point-of-contact for all your maintenance needs.

Highlights

• Proven expertise in the design, deployment, and support of your business-critical and distributed computing environments.
• The expertise to support every piece of your IT infrastructure through multiple channels: over the phone, through on-site services, or via the Web.
• Global ISO-9002 certification for our support service processes. Industry-leading certification for multi-vendor parts delivery and product distribution.
• Proven expertise in service processes, support methodologies, installation processes, and popular software products.
• A global service delivery infrastructure and standardized processes to ensure consistency of response and quality everywhere in the world.

Service Elements:

• Infrastructure Maintenance Services: Ensure maximum availability of all equipment. From notebooks and desktops. To networks. To enterprise servers. 
• Installs, Adds, Moves & Changes: Keep your infrastructure flexible and current.
• Unisys Proprietary Software Support: World-class options include Software Maintenance Releases, Support Center Services, User Communication Services and Electronic Call-home Support.
• Specialized Support Services: A flexible suite of services designed to support both hardware and software products. At every stage of the product lifecycle.
• Support Account Manager: A custom consulting service for high profile, mission critical customer environments. Or enterprise-wide server environments. 
• Desktop Deployment Services: A choice of Basic Desktop Deployment Services for enterprise rollout, resource management and related activities. Or Standard Desktop Deployment Services for managing your migration process.
• Electronic Support Services: Integrate Internet technology into a complete support tool to provide real-time access to critical information.

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